If you’re looking to return your order for whatever reason within 30 days of the purchase date, we're here to help. You can return your product for a refund to the original payment method.
Please note these exceptions to our returns policy.
To initiate a return, please complete the following steps.
1. Email us on hello@jumpflex.com or call us on +1 (866) 3057238 with your details
- Order Number
- Name the order was purchased under
- Reason for return
2. Wait for our Customer Support team to review your return and contact you.
3. Print the return label that you will receive by email from us.
5. Send the items back to us.
How long does it take?
Any customers seeking a refund outside of the 30-day money back guarantee are asked to do so in writing or email to Jumpflex for consideration.
Please note: There may be deductions or partial refunds from the original order payment at the discretion of Jumpflex management that is due to but not limited to the following:
Deductions or partial refunds may also be considered but are not limited to the following expenses incurred by Jumpflex:
If you would like to return/change your trampoline you will need to get in touch so one of our friendly team can organize this for you. Due to the nature of the size of our product we are unable to organize a return for the wrong size ordered or a change of mind once the product has been dispatched. So please measure the size of the area where you will be placing the trampoline.
Please get in touch with helpful customer service team to go through your options with us.
Phone - +1 (866) 3057238
Email: hello@jumpflex.com