Shipping Policy

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Shipping Policy

Shipping Area

FREE 1–2 business day delivery* on new trampolines! We ship to US addresses only — excluding Alaska, Hawaii, Marshall Islands, Northern Mariana Islands, and Puerto Rico — and do not deliver to P.O. Boxes. We do not accept international orders. (*Delivery breakdown: approximately 80% of orders arrive the next business day, 15% in 2 business days, and 5% in 3–6 business days.)

Order Changes

Please choose your order carefully, as changes cannot be made once an order has been invoiced or shipped. Please note that remote deliveries may incur a freight charge — contact our customer service team if you're unsure.

Delivery Times and Exclusions

Please refer to the FAQ delivery time section for all current delivery estimates.

Door-to-Door Delivery

  • All Products are delivered securely to your doorstep only, by courier and/or transport.

  • This service requires easy ground-level access — no stairs.

  • Before signing the delivery receipt, inspect your goods for signs of any damaged packaging. Write details of any damage on the delivery receipt before signing.

  • If no signature can be obtained, the delivery agent will attempt to leave the item in a secure location at your premises. Neither Jumpflex nor the courier will be held liable for items left at the property.

  • Please note: you must notify us within 24 hours of delivery of any internal or external damage. Contact our Customer Service team by email.

  • Assembly is not included.

Shipping Weight & Handling

Jumpflex products are high-quality, heavy-duty products designed for safety and durability. Because of this, they are shipped in multiple large, heavy boxes rather than a single parcel.

  • Total Shipment Weight: Depending on the model and accessories selected, a full shipment typically weighs between 100 lbs and 600 lbs.

  • Box Count: Your order will arrive in multiple separate boxes. While we aim for these to arrive together, carriers may occasionally deliver them in separate shifts depending on vehicle capacity.

  • Two-Person Lift Required: Due to the significant weight and bulk of the individual cartons, it is required to have at least two capable adults available to move the boxes from the delivery point to your assembly area.

  • Safe Handling: To avoid injury or damage to the product, please use proper team-lifting techniques. Do not attempt to drag the boxes, as this can cause damage to the components or the packaging.

Peak Season Volumes

During high-demand periods (such as but not limited to Black Friday, Cyber Monday, and the December month), increased order volumes may result in extended processing times. Please anticipate potential delays in both warehouse dispatch and transit times during these peak windows. We recommend ordering early to ensure your order arrives by your desired date.

Rural or Remote Deliveries

  • NOTE: Delivery to remote addresses normally takes an extra 1–3 days.

  • Please provide a daytime contact phone number so the courier can contact you to organize the delivery of your goods.

External Disruptions

Please note that our standard delivery timeframes exclude delays caused by factors outside of Jumpflex's control. This includes, but is not limited to:

  • Weather Events: Severe storms, flooding, or snow.

  • Infrastructure Issues: Road closures, bridge repairs, or transit accidents.

  • Force Majeure: Any unforeseen logistical interruptions.

Free Shipping

  • Free shipping promotions apply to new trampoline orders only.

  • Free shipping does not apply to insurance claims.

Address Accuracy

Please ensure your shipping address and contact number are correct at checkout. Jumpflex is not responsible for lost shipments or additional rerouting fees caused by incorrect address details provided by the customer.

Failed Delivery

If a delivery is attempted and cannot be completed because of restricted access, the customer will be liable for the original shipping costs, the return freight, and a redelivery fee if applicable.

If a delivery is refused by the customer for any reason other than shipping damage (duly noted with the carrier), the customer will be responsible for the full cost of both original and return freight, plus the standard restocking fees.

Stock Availability

Estimated shipping dates for pre-order items are provided as a guide only. These dates are subject to change based on international shipping schedules and port clearances. Your entire order will ship together once the pre-order trampoline is in stock.

Packaging Note

We recommend keeping all original packaging for at least 30 days. In the event of a return or exchange, items must be repackaged in their original boxes to ensure safe transit and to avoid additional fees.