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NEW LIFETIME WARRANTY on all trampolines!

FAQs

Delivery

Trampolines
$49 per trampoline ( Normally up to $250 )

Accessories
$10 per Jumpflex® accessory

Home delivery for a trampoline normally costs up to $250 due to the large size and weight of the boxes. We heavily subsidise this cost and only charge a flat rate of $49.

**Home Delivery Excludes: Alaska, Hawaii, Marshall Island, Northern Mariana Island and Puerto Rico Nunavut

Depending on your location, delivery can take anywhere from (approximately) 5 -10 working days.
To help speed up delivery time we do have multiple warehouses across America, including Los Angeles, Dallas, Chicago and Newark.

Please note:
As our product is large and bulky they can take a bit longer to get around than say a courier bag. Please ensure you have given enough leeway for delivery timeframe expectations.

**Home Delivery Excludes: Alaska, Hawaii, Marshall Island, Northern Mariana Island and Puerto Rico Nunavut

In a word, no unfortunately not. instead we'll deliver your stuff straight to you in 5-10 working days though. You can use the time and effort you would've put into a pickup on something else, like whittling a stick.

Not to worry. Sometimes different parts of your order will get delivered at different times due to different products coming from different warehouses and how FedEx manages larger size deliveries. If in doubt check your FedEx tracking link for info about the different items in your order.

Payment Options

Credit Card Payment
Secure online payment by Shopify Pay. This is a quick way to get your order processed and finalised quickly.
Visa, Mastercard, American Express, Apple Pay and Google Pay 

secure payment

PayPal
If you have a PayPal account you can pay using PayPal. When selecting PayPal as a payment method you will be redirected to PayPal to confirm your payment before your order is accepted.

Affirm
No fees, no gotchas, no surprises Affirm make it easier for you to get the things you love.
Learn more

No but we do Affirm, which is pretty much the same thing.
Learn more

Warranty

We are the only trampoline company to now offer a Lifetime Warranty on the complete trampoline! Now you really can ‘play for life’ on your Jumpflex trampoline. All our trampolines come with a lifetime warranty on the frame, jumping mat, springs, spring pad and safety net. Jumpflex® trampoline warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The Lifetime Warranty is included automatically for every purchase from 10 May 2022.

Read our full terms and conditions.

About our Warranty

Jumpflex® trampoline warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Jumpflex Flex Series
Warranty Break down

• 10 Year Frame Warranty
• 5 Year Jump Mat and Spring Warranty
• 3 Year Spring Pad and Safety Net Warranty
• 1 Year Accessories Warranty

Frame warranty covers only the metal frame of the trampoline against any abnormalities, not included weather damage, external damage, damage due to overloading and all other mentions of non-warranty cover. Small surface rust larger than 2cm are not covered.

Jump Mat warranty does not cover any wear and tear. Holes larger than 2cm in the Jump Mat are not covered. All other mentions of non-warranty cover also apply.

Spring Pad warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Safety Net warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

If you had purchased an Extended Warranty this means you're covered for 6 years of coverage on your Safety Netting and Spring Padding.

What better way to keep your Jumpflex™ Trampoline looking great and, more importantly, safe for all Jumpers! How it works;

Standard Warranty
-10 Year Frame Warranty
-5 Year Jump Mat and Spring Warranty
-3 Year Spring Pad and Safety Net Warranty
-1 Year Accessory Warranty

Extended Warranty
-10 Year Frame Warranty
-5 Year Jump Mat and Spring Warranty
-6 Year Spring Pad and Safety Net Warranty
-1 Year Accessory Warranty

It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

It's easy! Just fill in our Contact Form with your order number, photos and details of what has happened, and one of our customer support legends will get back to you asap.

Trampoline Installation

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assemble the trampoline. We also include all the necessary tools to assemble.


Check out our easy-to-follow downloadable guides for our Jumpflex trampolines and trampoline accessories.

When attaching the springs it is much easier to first attach the spring to the jump mat then using the Spring Tool (or you can use another spring as a makeshift Spring Tool) pull the spring towards your body then hook the spring to the steel frame.

When attaching the springs it is much easier to first attach the spring to the jump mat then using the Spring Tool (or you can use another spring as a makeshift Spring Tool) pull the spring towards your body then hook the spring to the steel frame.


Here's an easy to follow assembly video for our PROJAM, a fun trampoline basketball hoop, kids will love shooting some hoops and practicing their big air dunks!

FAQ's

Jumpflex products

Assembly is straightforward; we have a detailed instructions manual and a video explaining step by step how to set up the trampoline and accessories.

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assembly the trampoline. We also include all the necessary tools to assemble.

We also have a great setup video for you to watch. Also, see our installation page on our website for more info.

You can but we don't recommend it. It creates more impact and jarring on the trampoline frame and is not quite as forgiving as grass if someone happens to slip off the side of the trampoline (while outside the safety net of course!)

Yep, technically you can. It just involves some serious hole digging. Our trampolines are designed to sit on top of the ground so save yourself the hassle.

Depending on model, each box weighs between 34-38kgs or 70.5lbs - 83.8lbs. Best lifted by two people unless you're super buff.

While not essential, an anchor of some sort is a great idea if you live in area that gets super-windy. Trampolines make excellent wind sails! Luckily, we sell trampoline Anchor Kits.

We know safety is super-important to parents and have built safety into every element of our trampolines. It all starts with high-tensile galvanised steel frame and springs. From there we wrap bouncers in a cocoon of protection with curved and padded safety poles, a thick spring pad and a soft yet incredibly strong safety net. Our trampolines are so safe that they've even got the tick of approval from Consumer NZ.

All the design and engineering is done in little old New Zealand (that's where we're from). The trampolines are manufactured in China in our purpose built factory.

Care and Maintenance

Absolutely! This is easiest with multiple people spread evenly around the trampoline, lifting it by the frame. Our 10FT models can be dragged by one person.

It's up to you. We've seen kids having a lot of fun on trampolines in the snow. Check out this handy blog for more info.

No. All the metal components of your trampoline are treated with a multi-stage galvanizing process to prevent rust. If you live by the sea, an occasional spray with a rust protectant will help combat the extra-corrosive environment.

We recommended using Wet & Forget original for treating mould. Or you can use warm soapy water and a soft bristle brush.

It's easy! all you need is a bucket, sponge, soap, towel and a hose! Check out our simple blog which tells you How to clean your trampoline.

after-sales support

Our friendly New Zealand based Customer Support team are here for a chat from Monday - Friday from 7am - 4pm.

Drop us an email hello@jumpflex.com, use our live chat service or call us +1 (866)305 7238

Oh no! Fill in our contact form with your order details and one of the team will come back to you to see how we can help.

We don't allow cancellations as why would anyone not want one of our incredible products? Jokes aside, if you need to change your order in any shape or form, just fill in our contact form with your details and we'll get it sorted for you. Do it quick though as we pride ourselves on our lightening fast dispatch.

Email Support

Can't find the answer to your question? Feel free to contact us, we are always ready to assist you with any questions you may have in mind.

Contact us