Privacy Policy

This Privacy Policy describes how PFL USA LLC (or "we" or "us") may collect and use your personal information from our website at jumpflex.com (the "Website"). This Privacy Policy is divided into the following sections:

What personal information we collect;
How we use your personal information;
With whom we may share your personal information;
Mobile Messaging;
Storage and security of your information;
Your Privacy Rights, Choices and Disclosures;
Users outside the United States;
Links to other sites;
Privacy Policy updates; and
Contact Information.

1. Personal Information We Collect or Process

Information automatically collected. When you visit our Website, we send one or more "cookies" to your computer or other devices. We may also use cookies in emails that you receive from us. A "cookie" is a small data file that is sent to your web browser and placed on the hard drive of your computer when you access a website. The cookies allow us to track your activities including clicks, purchases, and conversions, devices, etc. We use cookies to improve the quality of our service when you visit our Website and other websites of interest to you. We also use cookies to remind us of who you are, tailor our products, services, and advertising to suit the personal interests of you and others, and/or analyze your visiting patterns.

We may also use tracking pixels (clear GIFs or pixel tags), typically one-pixel clear images that are embedded on a page of the site. These tracking pixels may be in our site or communications such as email messages. This technology helps us verify when a certain page of the site is viewed, when a message or ad is opened, when links are clicked and other content in a message is viewed, and the originating source of a click or view. We use the information collected for similar purposes as the information collected through cookies, as described above.

We also work with service providers and advertising partners that use cookies, tracking pixels, and other tools to collect information about your visits to our Website and your behavior while on the Website. This information is used to deliver targeted advertisements to you across the internet based on your site usage on our Website. If you would like to learn more about this practice, you can visit the Digital Advertising Alliance at aboutads.info/consumers.

We operate social media pages on third party networks and have social media icons on our Website. When you visit or link to our social media pages, data is processed both by us and the applicable social media provider. Social media providers are unaffiliated with us, and we are not responsible for the content or privacy practices of social media providers. Social media providers have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit their websites or interact with their platforms.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.

Additionally, our website is also designed to recognize and honor Global Privacy Control browser signals.
Information Voluntarily Provided. We also collect information that you provide to us voluntarily, including in the following situations:
- When you purchase our products.
- When you register for inventory updates (to learn when items are back in stock).
- When you complete a contact form.
- When you create an account.
- When you sign up for our newsletter.
- When you participate in online sweepstakes, contests, and games.
- When you participate in an online survey.
- When you email us, phone us or contact us via chat.
- When you leave a review.
In connection with the foregoing, the information collected may include name, email address, physical address, phone number, and for purchases, billing information and payment card details.

If you inquire about a career with us, we or our job hosting provider will collect personal information about you, which may include name, contact information, resume, employment history, and references. We will use the information for recruitment and evaluating candidates.

From time to time our interactions with you will be conducted over the telephone or video-conference, and such telephone calls and video conferences may be recorded.
Our relationship with Shopify. We use Shopify Network Intelligence to power our online store (the "Store"). Shopify processes your data when you visit and make purchases on the Store. Information you submit to the Store will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide the Store and improve its services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our Store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information at the Shopify Privacy Portal.
Third-Party sources. We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:
- Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
- Data providers, such as information services and data licensors.
- Service providers that provide services on our behalf or help us operate the Website, process payments and deliver our products.
- Business transaction partners. We may receive personal information in connection with an actual or prospective business transaction. For example, we may receive your personal information from an entity we acquire or are acquired by, a successor, or assignee or any party involved in a business transaction such as a merger, acquisition, sale of assets, or similar transaction, and/or in the context of an insolvency, bankruptcy, or receivership.
While our products are meant to be enjoyed by families and children, the use of our Website, the purchase of the products, and all other aspects of the Website are not intended for the use of children. We do not collect age information and, accordingly, we do not knowingly collect information from users of our Website under the age of 13 and/or their internet usage.

2. How We Use Your Personal Information

We use the personal information we collect as follows:

To process purchases, ship our products to you, and manage refunds.
To inform you when items are back in stock.
To remind you if you have items in your cart.
To send you marketing communications.
To fill employment positions.
To present advertisements on third-party websites, which may be tailored to your interests.
For general business purposes, including managing your relationship with us, responding to enquiries and requests, and administrative purposes.
To provide, maintain, and protect our Website and assure the integrity of our platform.
Provide the information you request.
To communicate with you, including to provide status updates, transactional texts and emails and other service communications.
To communicate with you for research purposes, including to request your participation in surveys.
To monitor the performance of our Website and improve your user experience.
To satisfy legal obligations and compliance requirements under applicable laws and regulations.
To protect and defend our and our users' rights and property.
For Security and Fraud Prevention.
For other purposes that we tell you about when you provide information about yourself to us.
For other legitimate business and lawful purposes.

We may obtain your written consent from time to time in electronic form by using online agreements or other acknowledgements on the Website, including for any other contemplated uses of your personal information not addressed in this Privacy Policy. Please read all online agreements carefully before accepting them.

3. With Whom We Share Personal Information

We may share your personal information with and among our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

We share your personal information with third parties who perform services on our behalf, including without limitation our technology providers, payment processors, warehouse & delivery partners, advertising providers, job hosting provider, and professional advisors. As noted above, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy/consumers.

We utilize email and a chat feature to provide customer support. Our communications are recorded and used by both us and our email and chat service provider. We may now or in the future provide customer support via chat or email that utilizes artificial intelligence and natural language processing to understand customer questions and automate responses to them, simulating human conversation.

We may disclose information if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others' interests or property, or to enforce agreements you enter into with us.

We may share your data with a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party.

We may share information with other third parties with your consent (such as a sponsor of a contest).

We may share aggregated and de-identified information with third parties for analytical, research or other similar purposes.

4. Mobile Messaging

Transactional Text Messages. We, Shopify and/or warehouse & delivery partners may use your mobile number to send you text messages to provide status updates on your orders and shipping information. By default, Shopify will send transactional communications via email if you provide an email address. However, if you do not provide an email address but do provide a mobile number, Shopify will use your mobile number to communicate by text message. Participation in mobile messaging is optional and not a condition of purchase. By providing your mobile number, you are consenting to receive mobile messages at the phone number you provide.
Marketing Text Messaging (Opt-in Only). If you choose to opt-in to our mobile marketing program, we may send you text messages regarding promotions, sales, and other marketing offers. This is a strictly opt-in service. Participation in mobile messaging is optional and not a condition of purchase. You will only receive marketing messages if you have provided your affirmative consent (e.g., by checking a box at checkout or signing up via a dedicated form). By participating in mobile marketing, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our marketing messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). Message and data rates may apply. You may opt out of marketing messages at any time by replying "STOP" to any message received. After you send the message "STOP" to us, we may send you a message to confirm that you have been unsubscribed from marketing messages.
Mobile messaging requires sharing information with platform providers, phone companies, and other third-party service providers who assist us in the delivery of mobile messages. If you have provided a mobile number, we will share that with our warehouse & delivery partners to assist with delivery; accordingly, warehouse & delivery partners may contact you via mobile messaging in accordance with their own policies.

As with all information we collect, we reserve the right at all times, to the extent permitted by law, to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.

5. Storage and Protection of Your Personal Information

We retain the personal information we collect for so long as reasonably necessary to fulfill the purposes for which the information was collected and to perform our contractual and legal obligations. We will retain personal information required to comply with privacy requests, to manage active accounts, to address warranty claims, as required by law, in order to resolve disputes, or to enforce our agreements. We may also retain copies of your personal information for disaster recovery purposes, to prevent fraud or future abuse, or for our legitimate business purposes.

Notwithstanding the generality of the foregoing, we store email addresses for marketing purposes until the user requests to be unsubscribed.

We take reasonable administrative, physical and technical precautions to protect your personal information and communications between us. This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your information that they will protect the information with reasonable safeguards.

We do not store payment card information; rather we utilize the Shopify platform and payment processors and store only an electronic receipt that sets forth confirming payment details, such as purchase date, the expiration date of the payment card and the payment ID, but not complete payment card information.

No Internet or e-mail transmission is ever fully secure or error free. We therefore cannot guarantee absolute security of your information, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.

6. Your Rights, Choices and Disclosures

We are committed to facilitating the exercise of your rights granted by the laws of your jurisdiction and to which we are subject, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the sale or sharing of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, contact us at hello@jumpflex.com.

Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal information, such as the right to complain to your local data protection authority and the right to appeal our decision regarding a data access request.

You may opt out of receiving electronic marketing communications from us by clicking on the "unsubscribe" link on the communication or contacting us at hello@jumpflex.com. Some non-marketing communications may not be subject to a general opt-out, such as communications about your purchases, disclosures to comply with legal requirements, and other support-related information.

California Consumer Privacy Act Disclosures. If you are a resident of California (or another state that has adopted laws substantially similar to the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA")), you have the right:

To request the categories of personal information (including sensitive personal information if applicable) we have collected about you;
To request the categories of sources from which the personal information is collected;
To request the business or commercial purpose of collecting, selling or sharing personal information;
To request the categories of third parties with whom we share or sell personal information;
To request the categories of personal information about you that we have disclosed for business purposes;
To request the specific pieces of personal information we have collected about you;
To know the length of time we retain your personal information;
To request deletion of your personal information;
To request the correction of any inaccurate data;
To opt out of the sale or sharing of your information (if applicable);
To limit the use of sensitive personal information (if applicable); and
To not be discriminated against for exercising any of your rights.

In the last 12 months preceding the effective date of this Privacy Policy, we have shared (as defined under CCPA) consumers' personal information in the context of cross-context behavioral advertising as described in Section 1(a) above. To opt out of the sharing of your personal information for cross-context behavioral advertising, you may click here https://www.jumpflex.com/pages/data-sharing-opt-out or on the link on our homepage titled "Privacy Choices." Our Website is also designed to recognize and honor Global Privacy Control browser signals.

Please see the chart below regarding the categories of data we may have collected or received in the 12 months preceding the effective date of this Privacy Policy from Consumers in connection with providing our Website and to whom we may have disclosed the information for business purposes.

Personal Information Category	Source of Personal Information	Purpose for Collecting the Personal Information	To whom we disclose the Personal Information
Identifiers such as a name, address, unique personal identifier, email, phone number	Information you provide to us; Information we collect automatically; Information collected from third party providers.	Account management, order fulfillment, communications, advertising, analytics. See Sections 1(a), 1(b), 1(d), 2 and 4 above	See Section 3 above
Information described in 1798.80(e) (and not otherwise addressed in this table), including bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information	Information you provide to us if you purchase goods.	To process orders. See Sections 1(b) and 2 above	See Section 3 above
Protected Classifications under California and federal law, including gender, age and citizenship.	Information you provide to us; Information collected from third party providers (such as our job application hosting providers).	To fill employment positions. See Sections 1(b) and 2 above	See Section 3 above
Commercial information such as records of products or services purchased, obtained, or considered, purchase histories and tendencies	Information you provide to us; Information collected from third party providers (such as our shop host and payment processor)	For account management, compliance with law, administration, to provide users with purchase history. See Sections 1(a), 1(b) and 2 above	See Section 3 above
Biometric information	We do not collect this information
Internet or other electronic network activity information, including browsing history and search history and interactions with an advertisement.	Information you provide to us; Information we collect automatically	Advertising, Website management, analytics. See Sections 1(a) and 2 above	See Section 3 above
Geolocation data that is sufficient to identify a precise physical location.	We do not collect this information.
Sensory data, such as audio, electronic, visual, or other similar information.	Information you provide to us.	For customer service, quality control and training. See Section 1(b) and 2 above	See Section 3 above
Professional or employment-related information	Information you provide to us; Information collected from third party providers (such as our job application hosting providers).	To fill employment positions. See Sections 1(b) and 2 above	See Section 3 above
Education Information	Information you provide to us; Information collected from third party providers (such as our job application hosting providers).	To fill employment positions. See Sections 1(b) and 2 above	See Section 3 above
Inferences about preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Other than in connection with tracking technologies described in Section 1, we do not collect this information from our websites.	Advertising. See Sections 1(a) and 2 above	See Section 3 above

You may submit a request by email to hello@jumpflex.com with "Data Subject Request" in the subject line. You may also submit a request on our website form located at https://www.jumpflex.com/pages/contact. If you submit a data subject request, we will ask for your name, email address and phone number. We may also require that you submit your request via the Website's standard authentication procedures (i.e., log on with username and password to submit a request) and/or provide information about any historical transactions with us to ensure you are the person you say you are. If this information or these processes are insufficient to verify your identity and assess your privacy request, we may need to ask for additional information. You may also designate an authorized agent to make a CCPA privacy request.

Additional California Disclosures
- California "Shine the Light" Information-Sharing Disclosure: California residents may request a list of all third parties with respect to which we have disclosed any information about you for such third parties' direct marketing purposes and the categories of information disclosed. If you are a California resident and want such a list, please send us a written request by email to hello@jumpflex.com with "California Shine The Light Rights" in the subject line.
- California Do Not Track Disclosure: Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. However, our Website is designed to recognize and honor Global Privacy Control browser signals.

7. Users Outside the United States

The Website is intended for and directed to users in the United States. If you are an individual from Canada, Germany, the United Kingdom, Australia or New Zealand, please visit the website that corresponds to your location by clicking on the dropdown menu at the bottom of the Website. If you are visiting the Website from any other country, your country may have laws or regulations governing personal information collection, use, and disclosure that differ from United States laws. By visiting our Website, you are consenting to the transfer of your information from your jurisdiction to the United States.

8. Links to Other Sites

Our Website may contain links to other websites for your convenience or information. These websites may be operated by companies unaffiliated with us, and we are not responsible for the content or privacy practices of those websites. Linked websites may have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit the websites.

9. Privacy Policy Changes

We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our information practices, and any such amendments shall apply to information already collected and to be collected. Your continued use of the Website after any changes to our Privacy Policy indicates your agreement with the terms of the revised Privacy Policy. Please review this Privacy Policy periodically and especially before you provide personal information to us. The date of the last update of the Privacy Policy is indicated at the top of this Privacy Policy. We will also communicate changes as required by applicable law.

10. Questions and Contact Information

If you have questions, comments, requests, or concerns relating to this Privacy Policy, please contact us by email at hello@jumpflex.com.

Updated: 4 May 2026