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Lifetime Warranty

4.9 out of 5 star rating
4.9 star rating•85 reviews
Model
Information:

This Lifetime Warranty is only valid for purchase with new HERO trampolines

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 With Jumpflex® HERO™ and MEGA™ trampolines, you truly can "play for life." Upgrade to a lifetime warranty at the time of purchase (a $300-$399 value) and enjoy unmatched peace of mind. This lifetime warranty covers the frame, jumping mat, springs, spring pad, and safety net. Our comprehensive warranty protects against any faults, defects, or failures resulting from the manufacturing process, ensuring your trampoline remains a reliable source of joy for years to come.

Real Reviews From Real Customers

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4.8 out of 5 star rating
4.8 star rating•20,096 reviews
Eric L. Verified BuyerNovember 10, 2026
5.0 out of 5 star rating
1 reviews
Trampoline is of amazing quality and the companies customer support is amazing!
Richard H. Verified BuyerNovember 9, 2026
5.0 out of 5 star rating
1 reviews
Have not set up yet, Christmas Gift
CHRISTINA B. Verified BuyerNovember 6, 2026
5.0 out of 5 star rating
1 reviews
Customer service and support are amazing! Their response time is quick.
Sheila B. Verified BuyerNovember 6, 2026
5.0 out of 5 star rating
1 reviews
Love it!! Wish i had gotten the top cover tho. Leaves are already taking over. Lol
Arianna J. Verified BuyerNovember 5, 2026
5.0 out of 5 star rating
1 reviews
We love it! Our kids are 5 and 10 and they both still get a ton of use. This is our 2nd one!
Kyle H. Verified BuyerNovember 3, 2026
5.0 out of 5 star rating
1 reviews
Great quality! Sturdy metal beams! Great bounce! My neighbors bought a cheaper Amazon trampoline, but ours is clearly better and their kids are over all the time to play on ours. Thanks for making our...
Richard M. Verified BuyerOctober 30, 2026
5.0 out of 5 star rating
1 reviews
A+ helped me with everything I needed wonderful company and great service
Scott K. Verified BuyerOctober 24, 2026
5.0 out of 5 star rating
1 reviews
Great trampoline, seems well‐constructed and relatively safe (with adult supervision). Customer service is wonderful. They respond promptly to questions or concerns.
Kristina B. Verified BuyerOctober 20, 2026
5.0 out of 5 star rating
1 reviews
Wonderful replacement parts!
Kristina B. Verified BuyerOctober 20, 2026
5.0 out of 5 star rating
1 reviews
Kids love it! Easy assembly by the kids
Mark L. Verified BuyerOctober 19, 2026
5.0 out of 5 star rating
1 reviews
The projam is nice! Super fun, built well and adjust easily! Kids love it! I especially like the concave design, makes it easy for little kids to make a hoop!
Rachel S. Verified BuyerOctober 19, 2026
5.0 out of 5 star rating
1 reviews
Kids love it! They do get their bottoms all dirty since there is no lip at the bottom, but we ordered a mat. Loving our trampoline. Great quality.

Jumpflex® Lifetime Warranty

Terms and Conditions

This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout your life.


• Cover includes: Any fault, defect, or failure occurring as a result of the manufacturing process.

• Cover excludes: Any faults caused by lack of maintenance, acts of nature, weather damage, misuse, incorrect assembly, or normal wear and tear. External sources such as theft, fire damage, cuts, or vandalism are not covered.

• This warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.

• Not transferable - all warranty claims must be made by the person who made the original purchase of the trampoline from Jumpflex®

• Must show proof of purchase / order number and include photos showing the suspected defect.

• Jumpflex® reserves the right to determine whether to repair or replace the trampoline.

• Valid for purchases on or after 9 May 2022.

• This warranty does not cover Jumpflex® accessories.

• Only valid on HERO™ and MEGA™ trampolines.